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Terms and Conditions

General Conditions

Skylark utilizes the utmost care in processing articles entrusted to us and use processes which, in our opinion, are best suited to the nature and condition of each individual article. Nonetheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to articles made in part or in whole from suede, leather, silk, satin, double-faced fabrics, vinyl, polyurethane, etc. Responsibility is also disclaimed for trimmings, buckles, beads, buttons, balls, and sequins.

In laundering we cannot guarantee against color loss and/or shrinkage or against damage to weak and tender fabrics. Differences in article count must be reported, and this ticket presented within 48 hours. Unless a list accompanied the bundle, our count is final. The company’s liability with respect to any lost or damaged article shall not exceed 10 times our charge for processing it.

Skylark is not responsible for unclaimed articles. Unclaimed articles will be handled in accordance with State regulations.


Coupons - General Conditions: Coupons must be presented prior to, or at the time of, submitting the order.  Skylark accepts both paper and electronic coupons.  Each coupon is limited to one per customer.  Coupons may not be combined with other coupons and may not be combined with discounts.  Unless the coupon specifically states otherwise, offers apply only to the Dry Cleaning and Laundry categories and exclude the Household, Leather, Alterations, Wedding, and Wash and Fold categories.

Conditions - Wash and Fold and Other Items Priced Based on Poundage

Pricing - General Wash and Fold: Refer to our services list for per pound pricing and minimum order charges.

Pricing - Skylark Laundry Club: To receive special Laundry Club pricing, you must be a member of Skylark Laundry Club and you must submit items in the Yellow Skylark Laundry Club bag. Laundry submitted in the Yellow Skylark Laundry Club bag will be priced at per pound Laundry Club price and subject to Laundry Club minimum order size. You can find pricing here.

Attention to Individual Garments: Skylark does not provide individual spot removal, button replacement, and/or make minor repair to wash and fold and Skylark Laundry Club orders. Additionally, we cannot process garment specific requests. If you have a garment that needs this extra level of care, please send it to us in the blue Skylark Dry Cleaning bag.

Replacement Bags: If an order is sent in without a Gargantote folded laundry bag, Skylark will automatically replace this bag for a fee of $10/each. Replacement or additional Skylark Laundry Club bags are available to Club members for a price of $5/each.

Claims Policy: Skylark processes wash and fold orders by weight. Please note that we do not pre-inspect, track individual items, nor read garment care labels for any items included in your Yellow Laundry Club bag. As such, we are not responsible for damage that results either from typical wear and tear (for example: fading, dye bleeding, shrinkage, tears and holes, lost or damaged buttons), or any other damage.

Also note that the Wash and Fold process may cause damage to items that require special processing, such as dry cleaning items, hand wash items, comforters, and so on. We recommend that you send garments that require special processing to us in the Blue Skylark Dry Cleaning bag, so that they can receive the individual attention they deserve. We make every attempt to remove items requiring special processing from your order. That said, it is the responsibility of the customer to include in wash and fold bags only items that can be processed via typical wash and fold processes.