Frequently Asked Questions

How do I sign up?

Easy. Click here.

When are my scheduled drop-off and pick-up days?

When you sign-up, you will receive an email confirmation detailing your start date and pick-up days.

I like your service, but don’t dry clean enough to justify regular service.

Then you are a candidate for Skylark’s On-Call service. On-Call customers can schedule service only when they need it by clicking here or by calling us. New customers can sign up here and indicate “on call” under “service type.”

I’m not sure I’ll remember my pick-up day.

Not to worry. Our reminder program calls/emails you the night before your pick-up as a gentle reminder to put your bag out.

Where do you pick up and drop off my clothes?

Wherever you like. We can pick up from your home or office. You can even select specific locations at your home – e.g. a side door or a garage.

My office/apartment building is serviced by Skylark – how do I start using your service?

Just sign-up here and specify your location. We will do the rest.

What type of bag do I use to put my clothes in for pick-up?

For your initial pickup, you may use any bag that’s convenient. Please attach a note to the outside of the bag with your name and "Skylark" in large letters.  We’ll return your clothes in a reusable dry cleaning bag for all future orders.

Do I need to be home when my clothes are delivered?

No – we generally pick up and deliver when our customer is not at home. 

I’ll be out of town on my pick up day.

Not a problem. Just call (612-379-2532) or email us and we’ll hold your delivery until you return.

How do I tell Skylark about a special request/issue with my garments?

Skylark has a special form just for this situation.  Just fill it out and attach it to the garment needing special attention.

What is your delivery policy related to extreme weather conditions?

Skylark makes every attempt to pickup and deliver orders on your assigned days. However, in the interest of safety, we do cancel or postpone deliveries in response to extreme weather conditions. In general, we will not deliver on days when schools in your surrounding area are closed. Customers are informed of changes in service via email.

How do I return my hangers and poly bags?

Because we care deeply about the environment, we ask our customers to return hangers and poly bags for reuse and recycling. Simply put your hangers over the top of your laundry bag and run the drawstring through them. (Don’t place hangers inside the bag with your clothes as this could result in damage to your clothing.) You can put your poly bags inside your laundry bag.

How do I pay for your service?

We will charge your credit card monthly. Your personal information is held securely by a third party credit card processor using the latest encryption and safeguarding technologies. You can access and/or update your payment information by logging into your online account anytime.

What additional services do you offer?

  • Premium wash and fold
  • Cleaning of household items, such as comforters and duvets
  • Professional alterations and repairs
  • Leather/Suede cleaning
  • Cleaning of rugs and drapes
  • Wedding gown cleaning and preservation
  • See a list of services here.

Are there any items that take longer than the standard turn around time?

Yes, some items do take more time to clean. Household items like bed and table linens are generally returned to you in a week. Leather and fur items are returned in approximately two weeks. Rugs and drapes take two to three weeks.

Do you accept clothing donations for local charities?

Yes. We currently donate gently used clothing to the Goodwill, ARC, and the Salvation Army.

Do you donate to nonprofits or charity organizations?

We are proud of our partnerships with schools and nonprofits in our community. In addition to participating in auctions and raffle events, we offer special rates to qualifying organizations. If you would like us to consider a request for a donation, please contact us or mail a request with a self-addressed, stamped envelope to Attn: Manager, Skylark Dry Cleaning, 1530 7th St. West, St. Paul, MN 55102.

We also have a successful partnership program, in which we donate a portion of our proceeds to a partner school or nonprofit. If you know a school or charity that would like to participate in this program, please click here.

What is dry cleaning?

Dry cleaning is the process of cleaning clothes with a solvent other than water.  In many drycleaning plants, clothes are placed in a large machine resembling a washing machine, soaked in percoethelyne (“PERC”) and detergent, and then heat-dried. PERC is a petroleum-based degreaser. It is often found in superfund sites, is a serious ground, water and air contaminant, is a probable carcinogen, and is associated with kidney and liver damage, birth defects and many other serious health issues.  THERE IS NO PERC ANYWHERE ON SKYLARK PREMISES. Never has been, never will be.

We use ONLY environmentally friendly cleaning methods. We value the earth, our employees, our customers and their clothing too much to use anything but Wetcleaning and GreenEarth cleaning to properly and safely clean fabrics. (See description of our cleaning methods below.)

What is Professional Wetcleaning?

Professional Wetcleaning at Skylark involves cleaning garments in water and biodegradable detergents. Our highly trained staff use our state-of- the-art washing and drying equipment, as well as specialized detergents, to gently clean your clothes with out shrinking or otherwise damaging even the most delicate of fabrics.

What is GreenEarth cleaning?

The GreenEarth process replaces petroleum-based solvents (like PERC) with liquid silicone—a gentle solution made from one of the earth’s safest and most abundant natural resources: sand.  In its liquid form, silica (sand) cleans as effectively as traditional dry cleaning and, like Professional Wetcleaning, is much much gentler on your clothing—no shrinkage, or fiber damage, clothes retain their vibrant color and last longer. We like it for its cleaning properties, and also because it contains no hazardous chemicals. So there’s no risk to the air, water, soil, our employees or our customers.  Learn more about GreenEarth process here.

Do you charge an environmental fee?

No. Unlike traditional dry cleaners, our process doesn’t involve the disposal of hazardous wastes, so there is no environmental fee for using our service.

FAQ - Skylark Laundry Club and General Wash and Fold

How much laundry can I fit in a bag?

A full Skylark Laundry Club bag can hold, for example:

  • 4 pairs of jeans and khakis
  • 7 t-shirts or polos
  • 7 pairs of socks and underwear
  • A bath towel
  • A full set of queensized bedding

What if my Skylark Laundry Club bag is less than the minimum order size of 16 lbs?

Bags under 16 lbs are subject to a minimum charge of $20, which increases the per pound rate.  So please FILL THE BAG UP!  Detailed pricing at SkylarkCleaning.com/SkylarkLaundryClub/Terms.

What if my Skylark Laundry Club bag is more than the minimum order size of 16 lbs?

No problem.  Pounds over 16 lbs are charged at our standard Laundry Club rates

I lost my Dirty Laundry Bag or my Clean Laundry Tote. What should I do?

No worries! We can replace them for a fee of $5 for a Laundry Bag and $10 for a Laundry Tote.  To ensure proper care and quality standards, we will automatically replace a Clean Laundry Tote if needed to return your order.

Is it OK for me to use my own bags for my Laundry Club orders?

No, and here’s why: Skylark provides all Laundry Club customers Dirty Laundry Bags and Clean Laundry Totes when they sign up for service. These bags help to ensure proper care and quality standards when picking up, processing and returning your order. If you lose or damage your bag, or if you forget to include your bags with your order, don’t worry! We will replace them ($5 per Laundry Bag, $10 per Clean Laundry Tote.)

I am a Skylark Laundry Club customer and have a dry cleaning, shirt laundry, household, or other order requiring non-wash and fold processing.

We would love to clean your other items! PLEASE PUT THEM IN THE BLUE SKYLARK DRY CLEANING BAG and include the bag with your order. (Your Yellow Dirty Laundry bag is for Wash and Fold items ONLY.) A complete list of our services may be found at http://skylarkcleaning.com/services-pricing/.

Why do you require full bags to get Laundry Club pricing?

Well, we don’t require a full bag. But its in your best interest to fill it up. It’s the classic volume discount concept.  Much of our cost is related to processing an order, so bigger orders mean savings, and we are happy to pass those dollars along. We charge the same low Skylark Laundry Club price for amounts over the minimum weight of 16 lbs.  For specific information on pricing, and other Laundry Club details, click here.